Ticket
‹2481›
Open
In Bench — Slot 3
iPhone 13 · 128GB
Cracked screen, touch still works
Closed by Sam
Invoice INV-1084
Not collected yet
Collected
StatusOpen
Choose a position…Reason (required for Other/N/A)
Quick actions⚡ Chase customer⚡ Ready for pickup
Location
In BenchSlot 3
Outbench — Pickup 2
Assigned toSTUnassignedTake this job
🤖 BenchySimilar past repairsSuggest a quoteSummarise for pickup
Device typePhone
ModeliPhone 13 · 128GB
SerialDNP••••K2
FaultCracked screen, touch still works
Collection statusNot collected ▾
PromisedThu 4 Sep · 4:00 pm
Send to Third PartyAdd/view account credentials▶ Start timer
Canned noteAdd a note…Add note🤖 Tidy
10:38Sam T.Booked in at the counter. Screen cracked top-left, touch works.
10:44SystemStatus changed from Open to Diagnosing.
10:44SystemText message sent to the customer.
11:02SystemStatus changed from Diagnosing to In Progress.
11:06SystemPart Ordered - MobileParts AU order No: 4471 (iPhone 13 screen assembly)
Thu 9:05SystemPart Arrived - iPhone 13 screen assembly (tracking confirmed delivered, stored at Parts Shelf)
Thu 9:12SystemStatus changed from Pending - Waiting Parts to In Progress.
Thu 2:14SystemStatus changed from In Progress to Closed.
Thu 2:31SystemCollection status set to Collected. Outbench — Pickup 2 freed.
Search the catalog to add a line…iPhone 13 screen assembly · Catalog · MobileParts AU$189.00
+ Labour
Add Labour (at $70/hr)0.5 hAdd Labour
iPhone 13 screen assembly× 1$189.00
Diagnostic labour0.5 h$35.00
Tempered screen protector× 1$25.00
Total (inc GST)$0.00
✍ Customer signs here✉ Message quote to customer
Accepted via customer portal · 11:04
PartsiPhone 13 screen assembly(qty 1)1 unorderedOrdered
MobileParts AUOrder number from supplierConfirm ordered
MobileParts AU · order #4471AP123456789AUadded — see the 📦 Tracking tab
Approved — create invoice — Draft
Xero invoiceCreating in Xero…Xero invoice INV-1084 — DraftXero invoice INV-1084 — Paid
Charge $249.00 on card readerStripe Terminal · WisePOS E
Contact logAllSentReceived✉ New message
Text10:44 · Sent by Sam · 0400 000 000
We're diagnosing your device. — Harbourside Tech
Received10:45 · Unread
Thanks! 🙌
TextThu 2:14 · Ready for Pickup
Your repair is completed and ready for pickup. — Harbourside Tech
📦 Tracking
iPhone 13 screen assemblyIn transit
AP123456789AU(Australia Post · AfterShip)ETA Thu 4 Sep
Last checked Thu 9:03RefreshMark receivedConfirmed received Thu 9:05 ·Parts Shelf
Take photoUploadScan the worksheet QR to add photos from a phone
2 changes— Status, LocationDiscardUpdate
Closing the job also sends the customer a review request.